Refund policy

Return & Refund Policy

Last updated: October 4, 2026

At Lanae’ Modest Boutique, we want you to love everything you purchase. If something isn’t quite right, we’re happy to accept eligible returns under the guidelines below. 🤍

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn and unused
  • Be in their original condition
  • Have all original tags attached
  • Be free of makeup, perfume, deodorant, stains, pet hair, or other signs of wear
  • Be returned in the original packaging when applicable

Items that do not meet these requirements may be refused or returned to the customer.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned:

  • Sale or clearance items
  • Accessories
  • Undergarments
  • Items marked Final Sale
  • Gift cards
  • Any item that has been worn, washed, altered, damaged, or otherwise used

How to Start a Return

To request a return, please contact us at [your email address] within 14 days of receiving your order.

Please include:

Your name + order number + item(s) you would like to return + reason for the return.

Once your return request is approved, we will provide you with the return instructions.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.

Original shipping and delivery fees are non-refundable.

We recommend using a trackable shipping service when returning an item. Lanae’ Modest Boutique is not responsible for returns that are lost or damaged during transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Damaged or Incorrect Items

We want to make sure you receive your order exactly as expected. If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of delivery and include photos of the item and packaging.

We will work with you to resolve the issue and, when appropriate, provide a replacement or refund.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size or item, please return the original item according to our return policy and place a new order.

Local Delivery Returns

Orders that were originally delivered locally are subject to the same 14-day return policy. Original delivery fees are non-refundable, and customers are responsible for returning eligible items to the boutique unless otherwise arranged.

Thank you for shopping with Lanae’ Modest Boutique! 🤍
We truly appreciate your support of our small business.